Last updated: 31 July 2026
This document sets out the terms of use of dexromgroup.ro, as well as the general rules applicable to requests for estimates and quotations submitted through the website.
By accessing and using the website, you confirm that you have read and understood these Terms & Conditions. If you do not agree with them, please do not use the website forms and functionalities.
1. Identification details of the website operator
The website dexromgroup.ro is owned and operated by:
DEXROM GROUP SRL
CUI: 7744709
Trade Register No.: J1995007172409
Registered office: Bulevardul Theodor Pallady no. 7–11, Sector 3, Bucharest, Romania
Phone: 0720 11 77 66
Email: contact@dexromgroup.ro
Throughout this document, the company will also be referred to as “DEXROM GROUP”, “we” or the “Service Provider”.
2. Purpose and role of the website
The website presents warehousing services and related operations available in Bucharest–Ilfov and allows visitors to:
- view information about the services and available rates;
- obtain an indicative estimate for palletized goods storage;
- submit a request for a customized quotation or verification;
- request information through the contact form;
- provide the information required to assess a request.
The information published on the website is general in nature and does not constitute a contractual offer in the absence of a specific statement regarding a particular service, volume, type of goods or storage period.
3. Who the services are intended for
The services presented are primarily intended for companies, professionals, online stores and other organizations that require storage space for short, medium or long periods.
A person submitting a request on behalf of a company declares that they are authorized to provide the relevant information and to communicate with DEXROM GROUP regarding that request.
4. Estimates generated by the estimator
The estimator available on the website may calculate an indicative price based on information entered by the user, such as:
- the type and number of pallets;
- the selected dimensions or storage category;
- the selected storage period;
- additional services and operations requested;
- other information relevant to organizing the storage service.
The result displayed by the estimator:
- is indicative only;
- does not constitute a firm or accepted offer;
- is calculated based on the information entered by the user;
- may be modified after the physical characteristics of the goods have been checked;
- does not include operations or costs that have not been selected or described;
- does not replace the final quotation and the contract signed between the parties.
If the information initially provided is incomplete or inaccurate, or if the goods differ from the situation described when received, the estimate and final quotation may be revised.
5. Submitting a request
By completing the contact form or the estimator, the user submits a request for assessment and quotation.
Submitting a form does not mean:
- automatic acceptance of the goods;
- reservation of storage space;
- confirmation of the requested date;
- conclusion of a contract;
- an obligation on DEXROM GROUP to provide the requested service.
After receiving the request, the DEXROM GROUP team may contact the requester for clarifications, documents, photographs, technical specifications or other information required for assessment.
6. Quotation and commencement of the business relationship
A business relationship may begin only after the relevant stages have been completed, which may include:
- analysis of the request and the characteristics of the goods;
- clarification of operational requirements;
- submission of the final quotation;
- acceptance of the quotation by the client;
- signing the contract or other applicable commercial documents;
- issuing and paying the relevant payment documents, where applicable;
- confirmation of the goods receiving schedule.
The specific conditions regarding services, rates, payment, duration, liability, receipt and release of goods will be established in the final quotation and in the contract concluded between the parties.
If there is any discrepancy between these Terms & Conditions and a contract signed with the client, the provisions of the signed contract will prevail for that business relationship.
7. Information provided by the user
The user is responsible for the accuracy and completeness of the information submitted through the website.
In particular, the requester must correctly provide:
- identification and contact details;
- the company they represent;
- the type, quantity, dimensions and weight of the goods;
- the condition of the goods and any handling instructions;
- any risks, restrictions or legal requirements applicable to the products;
- the estimated receiving date;
- the additional operations requested.
DEXROM GROUP is not responsible for inaccurate estimates or delays resulting from incomplete, incorrect or late information.
8. Goods and acceptance conditions
The website currently presents warehousing services for palletized goods, boxes and parcels, commercial products and other non-perishable goods that can be stored under the available warehouse conditions.
Actual acceptance depends on verification of the characteristics of the goods, packaging, quantity, weight, dimensions, required conditions and available space.
Unless expressly approved in writing, the following are not considered automatically acceptable:
- perishable goods or goods requiring controlled temperature;
- dangerous substances or goods;
- flammable, explosive, toxic or radioactive products;
- goods whose possession, transport or storage is prohibited or restricted;
- damaged, unstable, insufficiently packaged or improperly labelled goods;
- goods requiring special conditions that were not previously disclosed;
- goods that do not correspond to the information provided in the request.
DEXROM GROUP may request additional documents and may refuse receipt of goods where the applicable conditions are not met or where storage could create risks for people, premises, equipment or other goods.
9. Packaging, labelling and goods documentation
The client must ensure that the goods are properly packaged, secured and labelled and that they are accompanied by the commercial and operational documents required for their handling.
Unless otherwise agreed in the final quotation, the initial preparation of the goods, product compliance and provision of the necessary documents remain the responsibility of the client.
Any requirement for repackaging, relabelling, sorting, palletizing or other additional operations must be communicated and confirmed separately.
10. Goods receiving and scheduling
Goods are received only following prior scheduling confirmed by DEXROM GROUP.
The date entered in the estimator is the estimated date requested by the client and does not represent automatic confirmation of goods receiving.
The client must comply with the time interval and conditions communicated for delivery. Delays, quantity differences or unforeseen operations may result in rescheduling or additional operational costs.
11. Additional services and operations
In addition to storing goods in the warehouse, the following operations may be available, depending on the request and operational availability:
- forklift handling;
- scheduled receiving;
- wrapping and labelling;
- sorting and repalletizing;
- checking or inventorying goods;
- other operations established in the final quotation.
These services are not automatically included in the storage price and are confirmed separately before being performed.
12. Prices and payment
Final prices are established through the accepted quotation, contract, order, annex or other commercial documents submitted to the client.
The quotation may take into account:
- the occupied space and type of storage unit;
- the selected storage period;
- the characteristics and volume of the goods;
- the frequency of goods receiving and release;
- additional operations;
- the resources and equipment required;
- applicable taxes and fiscal obligations.
Invoicing terms, due dates, payment conditions and the consequences of late payment are established in the commercial documents and contractual provisions applicable to each business relationship.
13. Website availability
We make reasonable efforts to keep the website available and functional, but we do not guarantee uninterrupted operation without delays or errors.
We may temporarily suspend access for maintenance, updates, security, remediation of technical issues or causes beyond our control.
DEXROM GROUP is not responsible for the temporary inability to submit a form. If such a situation occurs, the user may contact us by phone or email.
14. Permitted use of the website
Users must not use the website:
- for illegal, fraudulent or abusive activities;
- to submit false or misleading information;
- to introduce harmful programs, codes or files;
- to attempt unauthorized access to the website, server or accounts;
- to copy, automatically extract or reuse content without a legal basis or permission;
- in any manner that may affect the operation, security or reputation of the website.
We may restrict or block access in cases of abusive or non-compliant use.
15. Intellectual property
The texts, graphic elements, photographs, logos, website structure, design and other materials published on the website are protected by intellectual property legislation and belong to DEXROM GROUP or are used on a lawful basis.
The content may be viewed for informational purposes. Copying, reproduction, modification, distribution or commercial use without prior written consent is prohibited, except where permitted by law.
16. External content and services
The website may contain links to third-party websites and services, such as Google Maps.
External services operate according to their own rules and policies. DEXROM GROUP does not permanently control their availability, content or practices.
Google Maps is activated only after the visitor expresses the appropriate choice through the cookie management system.
17. Data protection and cookies
Personal data submitted through forms is processed in accordance with our Privacy Policy.
Information regarding cookies and external services is available in our Cookie Policy.
Users may change their cookie preferences through the preferences management tool available on the website.
18. Liability
The information published on the website is prepared with care, but may contain errors, omissions or information requiring updates.
DEXROM GROUP does not guarantee that all services, rates or storage space shown will remain permanently available, as availability depends on the goods and the characteristics of each request.
The specific liability conditions concerning goods receiving, handling, storage and release are established in the contract applicable to each business relationship.
Nothing in this page excludes or limits any liability that cannot legally be excluded or limited.
19. Force majeure and circumstances beyond the parties’ control
Neither party will be liable for failure to perform or delay in performing an obligation where this is caused by a force majeure event or another event beyond its control, as defined by applicable law and the relevant contract.
The affected party will notify the other party of the situation and will take reasonable measures to limit its effects.
20. Applicable law and dispute resolution
These Terms & Conditions are governed by Romanian law.
Any disputes will first be addressed amicably through direct communication between the parties.
If an amicable resolution cannot be reached, disputes will be submitted to the competent Romanian courts in accordance with applicable legislation and the contractual provisions agreed between the parties.
21. Changes to these Terms
DEXROM GROUP may update these Terms & Conditions whenever the website’s functionalities, services, commercial processes or legal requirements change.
The updated version will be published on this page and will include the date of the latest revision.
22. Contact
For information regarding the website, the services presented or these Terms & Conditions:
DEXROM GROUP SRL
Email: contact@dexromgroup.ro
Phone: 0720 11 77 66
Form: Contact Us