Privacy Policy

Last updated: 31 July 2026

DEXROM GROUP SRL respects the privacy of people who use dexromgroup.ro and processes personal data in accordance with applicable data protection legislation.

This policy explains what data we collect, the purposes for which we use it, who we may share it with, how long we retain it and what rights data subjects have.

1. Who is the data controller

The controller of your personal data is:

DEXROM GROUP SRL
Tax ID (CUI): 7744709
Registered office: Bulevardul Theodor Pallady no. 7–11, Sector 3, Bucharest, Romania
Email: contact@dexromgroup.ro
Phone: 0720 11 77 66

For questions regarding this policy or to exercise your personal data rights, you may contact us using the details above.

2. Who this policy applies to

This policy applies to website visitors and to people who contact us on their own behalf or on behalf of a company, including representatives, employees, collaborators and contact persons of clients or potential clients.

3. What personal data we collect

Depending on how you use the website, we may process the following categories of data:

  • first and last name;
  • phone number;
  • email address;
  • the company you represent and, where provided, the company’s unique identification code;
  • the content of messages and requests submitted through the contact form;
  • information entered in the warehousing estimator;
  • type of goods, number of pallets, dimensions, weight, estimated storage period and requested operations;
  • estimated goods receiving date and any other information provided voluntarily;
  • IP address and technical information regarding the browser, device, date and time of access, where these are recorded in the website’s technical logs;
  • preferences regarding cookies and the activation of external services.

Please do not enter sensitive data or information that is not necessary for assessing your request in free-text fields.

4. How we collect data

We collect data directly from you when you:

  • complete the contact form;
  • complete the warehousing estimator;
  • request an estimate or a customized quotation;
  • contact us by phone or email;
  • activate Google Maps or configure your cookie preferences.

Certain technical data may also be collected automatically by the server hosting the website for operational and security purposes.

5. Purposes and legal grounds for processing

Responding to requests and preparing quotations

We process data to respond to messages, assess warehousing requirements, calculate an indicative estimate and prepare a customized quotation.

The legal basis is taking steps requested by the data subject prior to entering into a contract or, where applicable, our legitimate interest in communicating with representatives of a company.

Entering into and performing contracts

If a request leads to a business relationship, the data may be used for negotiating, entering into and performing the contract, scheduling goods receiving, operational communication and managing the requested services.

Compliance with legal obligations

We may process data required for issuing and retaining financial and accounting documents, responding to requests from public authorities and complying with other obligations imposed by law.

Website security and operation

Technical data may be used to protect the website, prevent unauthorized access, investigate errors, detect attempted fraud and maintain the operation of online services.

Cookies and external services

Strictly necessary cookies are used for the operation of the website. Non-essential external services, such as Google Maps, are activated only after you express your choice through the consent banner.

More information is available in our Cookie Policy.

6. Mandatory nature of the data

Fields marked as mandatory are required so that we can assess your request and respond to it. If this information is not provided, we may be unable to provide the requested estimate, quotation or response.

Information such as the company name, Tax ID (CUI) or additional comments is requested only where relevant for identifying the requester or preparing the quotation.

7. Who we may share data with

Data is accessible only to persons who require it in order to perform their professional duties. Where necessary, data may be disclosed to:

  • authorized employees and collaborators of DEXROM GROUP SRL;
  • the website hosting and technical administration provider;
  • email and communication service providers;
  • IT maintenance and security providers;
  • accounting, legal or consultancy service providers;
  • public authorities and institutions where disclosure is required by law;
  • external services activated by the visitor, such as Google Maps.

Providers processing data on our behalf are required to use the information only in accordance with the instructions received and to provide an appropriate level of security.

DEXROM GROUP SRL does not sell or rent personal data.

8. Transfers outside the European Economic Area

Certain external services may involve processing data outside the European Economic Area. Where such a transfer takes place, it must be based on a mechanism recognized by data protection legislation and on the safeguards provided by the relevant supplier.

Google Maps is not loaded before the visitor provides consent through the cookie banner.

9. How long we retain data

We retain data only for as long as necessary for the purposes for which it was collected:

  • requests that do not lead to a contract may be retained for up to 12 months from the last communication;
  • data relating to quotations and contracts is retained for the duration of the business relationship and afterwards for as long as necessary to protect our rights and comply with legal obligations;
  • financial and accounting documents are retained for the period required by applicable legislation;
  • technical data and security logs are retained for periods necessary for the operation, protection and diagnosis of the website;
  • cookie preferences are retained in accordance with the periods specified in the Cookie Policy.

Once the applicable retention periods expire, the data is deleted, anonymized or archived in accordance with the law.

10. Your rights

Under the conditions provided by the General Data Protection Regulation, you may request:

  • confirmation as to whether or not we process personal data concerning you;
  • access to your personal data and information about its processing;
  • correction of inaccurate data or completion of incomplete data;
  • deletion of data where the legal requirements are met;
  • restriction of processing;
  • data portability, where this right applies;
  • objection to processing based on legitimate interest;
  • withdrawal of consent without affecting the lawfulness of processing carried out before its withdrawal;
  • the right to lodge a complaint with the competent supervisory authority.

To exercise your rights, you may send a request to contact@dexromgroup.ro. To protect your data, we may request additional information necessary to verify the identity of the requester.

We will respond without undue delay and, as a rule, within one month of receiving the request. In complex situations, this period may be extended in accordance with the law.

11. Right to lodge a complaint

If you believe that your data has been processed in breach of applicable legislation, you may lodge a complaint with:

National Supervisory Authority for Personal Data Processing
Bulevardul General Gheorghe Magheru no. 28–30, Sector 1, Bucharest, postal code 010336
Website: www.dataprotection.ro

Before submitting a complaint, we encourage you to contact us so that we can attempt to resolve your request directly.

12. Automated decision-making

DEXROM GROUP SRL does not use data collected through the website to make decisions based solely on automated processing that produce legal effects concerning an individual.

The estimate displayed by the estimator is indicative. The final quotation is reviewed and confirmed by the DEXROM GROUP team before the business relationship begins.

13. Data security

We apply reasonable technical and organizational measures to protect data against loss, alteration, disclosure, unauthorized access or improper use.

No method of electronic transmission or storage can guarantee absolute security; however, the measures used are appropriate to the nature of the data and the risks identified.

14. Changes to this policy

We may update this policy when the website’s activities, the services used or legal requirements change. The updated version will be published on this page together with the date of the latest revision.

15. Contact

For questions or requests regarding data protection:

Email: contact@dexromgroup.ro
Phone: 0720 11 77 66
Form: Contact page